Politique d’expédition
DELIVERY
Onward Laundry cares about the safety of our drivers. For any delivery site deemed unsafe Onward Laundry reserves the right to cancel delivery. A redelivery charge will apply for any delivery attempted but not met due to customer not home, unsafe conditions, product does not fit, or refusal by recipient. Onward Laundry delivery teams do not install, connect* or disconnect product from water, gas or electrical sources. These services can be performed by a qualified installer. Installer referral can be given upon request.
*Onward Laundry Delivery teams can connect Washers & Electric Dryers at the time of delivery if all of the following terms are met:
- Old Washer hoses must be fully disconnected and NEW washer hoses must be present (customer responsibility)
- Electric Dryer venting must be CSA approved venting
- Approved venting will be connected to dryer only NOT wall discharge
Appliance Removal
The removal of an old appliance is on a one-for-one basis, at the time of delivery. Additional charges apply and service must be noted on invoice. Onward Laundry reserves the right to refuse this service at time of delivery if deemed unsafe and service charge will be refunded.
Order Accuracy
Verify all your product specifications to the requirements and openings in your home and product site. Specifications are for planning purposes only and subject to change by manufacturer without notice. Onward Laundry will not be responsible for products that do not fit or that cannot be installed due to site limitations.